Privacy Policy
Last updated: February 2026
Donarch Chocolates ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our stores.
Information We Collect
Personal Information
When you make a purchase, create an account, or contact us, we may collect:
- Name and contact details (email address, phone number, postal address)
- Billing and shipping address
- Payment information (processed securely via Shopify Payments — we do not store your card details)
- Order history and preferences
- Any information you provide when contacting us
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your orders, account, or enquiries
- Send promotional emails and newsletters (only with your consent — you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Comply with legal obligations
- Prevent fraud and maintain security
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers — such as Shopify (our e-commerce platform), shipping carriers, and payment processors, who assist us in operating our business
- Legal requirements — if required by law, regulation, or legal process
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and cart contents
- Understand how you use our website
- Provide relevant content and advertising
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. Our website uses SSL encryption for all data transmission, and payment processing is handled securely by Shopify Payments.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, please contact us.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us.
Donarch Chocolates
99 Northcote St, Kurri Kurri NSW 2327
49 Maize St, Tenambit NSW 2323